Divisional Assessment: Global Fortune 500 Media and Entertainment Company

Background:

• Division of multibillion dollar Fortune 500 Media and Entertainment company
  
• Employees spread out across 10 product lines
  
• Evidence of work flow, product quality, and leadership deficits
  

Methodology:

• Administer CIS Climate Survey; analyze results
  
• Rank-order teams. Identify underperforming teams
  
• Conduct semi-structured interviews in underperforming teams to identify problems
  
• Create action plan to address deficits
  
• Implement solutions
  

Outcomes:

• Dramatic improvements in morale
  
• Increase in productivity/efficiency: controls instituted resulted in improvements in time to completion and product quality
  
• In follow-up assessment conducted 6-months later, 100% of employees reported that improvements were sustained